Help Taking the On-Line Course

What type of problem are you encountering?

• What are the system and browser requirements?
• Can I connect over dial-up?
• I need to change my screen resolution for the course to fit better.
• How do I change the text, font, size on the screen?
• I want to bookmark my location to return back to it later.
• I want to reduce the Browser buttons and icons that are taking up the top quarter of my screen.
• I don't hear the audio.
• Other, not listed, Contact NIJ

Select a link above.

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What are the system requirements?

You can access the course using any device connected to the internet. Edge is recommended to ensure that the sound features work properly. Because the Español for Law Enforcement training uses audio to speak the Spanish words and phrases your computer must be equipped with a sound card and have speakers or headphones. To support the videos you will need Windows media player and the java console installed.

Note: Many newer computers do not have a sound card; the hardware is installed on the motherboard. So the above information may not apply to your computer. Check with your supervisor to verify.

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Can I connect over dial-up?

The Español for Law Enforcement training uses audio to speak the Spanish words and phrases to teach pronunciation. There are video introductions and scenarios that require a high-bandwidth connection. While the program will download and run over a dial-up connection, it will do so very slowly and is not recommended.

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I need to change my screen resolution for the course to fit better.

The course works best with the monitor display setting at 1024 by 768. To set your display settings:

1. Go to Control Panel
2. Select Display
3. Select the Settings tab at the top right
4. Move the settings bar under Screen Resolution to the desired resolution
5. Select Apply
6. Select Yes or No to keep the settings

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How do I change the text size on the screen?

1. If you have a mouse with a scroll wheel you can press and hold the "Ctrl" button on your keyboard, then use the scroll wheel to toggle the size of the text to either larger or smaller.
2. At your browser menu go to:
   1. View
   2. Text size
   3. Pick desired text size

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I want to bookmark my location to return back to it later.

The course will remember where you were. You do not need to bookmark the page. If you wish to bookmark a specific page, press Ctrl-D which adds the page you are on to the Favorites. The bookmark will be titled "Español for Law Enforcement".

To find your bookmark, open your browser and look under Favorites (Top Middle of the browser menu). Under Favorites select: Español for Law Enforcement. Each time you are ready to leave press Ctrl-D to save your current location.

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I want to reduce the Browser buttons and icons that are taking up the top quarter of my screen.

To reduce the size of the browser buttons and other icons press the F11 key on your keyboard. This will allow you to reduce the items that appear at the top of your browser. Note that you can press F11 again to toggle your browser back the way it was.

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I don't hear the audio.

Edge is recommended for the audio features to work correctly. The audio files are .mp3 files and other browsers may not support that file type or additional plugins may be required.

There may be several reasons why you are unable to hear the audio for this course. Be sure to double check that:

• Speakers are turned on
• Speaker cord is connected to the computer
• Speakers are plugged in to a power outlet
• Volume is turned up to an audible level
• Volume has not been set to mute
• Make sure the speakers or headphones work; try playing something that you know works, like an MP3 file

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