One program, which is entitled, “A Critical Incident: What To Do in the First 20 Minutes,” takes users through a scenario that involves a shooter in a school. Viewers see the school’s response and how it implements its plan. Discussion questions at the end of the scenario guide users to discuss what went right, what went wrong, and how they can use the lessons learned to improve their own critical incident plans. The second training program, entitled, “School Crime Operations Package (School COP)“ enables school resource officers (SROs), SRO supervisors, school administrators, and security officers to enter a daily log of incidents, quickly display incidents that involve a particular student, and produce graphics that show school “hot spots,” or year-to-year trends. These features can help solve problems at school and communicate issues at school meetings. The third training program is called “School Safety Plan Generator,” a software program developed by the National Institute of Justice (NIJ). It enables law enforcement personnel to create a document that serves as a foundation for preparing schools for violent critical incidents and as a reference guide for information requirements during a critical incident. The software enables users to answer questions about a particular school and use the information to create a profile that includes demographics, members of the critical incident planning team and their roles and responsibilities, emergency locations, supplies and equipment on hand, and critical lines of communication.