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NCJ Number
235608
Date Published
February 2011
Length
11 pages
Annotation
This report introduces cost-efficient community surveys as a tool for evaluating the quality of police services at the local level.
Abstract
This report introduces cost-efficient community surveys as a tool for evaluating the quality of police services at the local level. The Platform's Public Satisfaction Survey provides new evidence-based measures of police-civilian encounters, generates timely feedback for management and addresses the growing public demand for a voice in police services. Equally important from a measurement standpoint, the Public Satisfaction Survey provides external, community-based indicators of organizational performance.
Date Published: February 1, 2011