Archival Notice
This is an archive page that is no longer being updated. It may contain outdated information and links may no longer function as originally intended.
NCJ Number
235608
Date Published
February 2011
Length
11 pages
Annotation
This report introduces cost-efficient community surveys as a tool for evaluating the quality of police services at the local level.
Abstract
This report introduces cost-efficient community surveys as a tool for evaluating the quality of police services at the local level. The Platform's Public Satisfaction Survey provides new evidence-based measures of police-civilian encounters, generates timely feedback for management and addresses the growing public demand for a voice in police services. Equally important from a measurement standpoint, the Public Satisfaction Survey provides external, community-based indicators of organizational performance.
Date Published: February 1, 2011
Downloads
Similar Publications
- Promotions in Law Enforcement Promotions in Law Enforcement: High-Priority Needs for Improving the Process to Identify and Select the Next Generation of Police Leaders
- Contemplative Practices and the Movement Toward a More Just Criminal Legal System
- Mental Health Services in American Jails: A Survey of Innovative Practices