Community-based Indicators of Police Performance: Introducing the Platform's Public Satisfaction Survey

• NCJ Number: 235608
• Author(s): Dennis P. Rosenbaum; Amie Schuck; Daniel Lawrence; Susan Harnett
• Date Published: February 2011
• Length: 11 pages
• Grant Number(s): 2008-DN-BX-0005
• Agencies: NIJ-Sponsored
• Publication Type: Research (Applied/Empirical)
• Award: Advancing Knowledge and Practice in Policing: A Longitudinal Platform for National Research

Annotation

This report introduces cost-efficient community surveys as a tool for evaluating the quality of police services at the local level.

Abstract

This report introduces cost-efficient community surveys as a tool for evaluating the quality of police services at the local level. The Platform's Public Satisfaction Survey provides new evidence-based measures of police-civilian encounters, generates timely feedback for management and addresses the growing public demand for a voice in police services. Equally important from a measurement standpoint, the Public Satisfaction Survey provides external, community-based indicators of organizational performance.