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Community-based Indicators of Police Performance: Introducing the Platform's Public Satisfaction Survey

NCJ Number
235608
Author(s)
Dennis P. Rosenbaum, Amie Schuck, Daniel Lawrence, Susan Harnett
Date Published
February 2011
Length
11 pages
Annotation
This report introduces cost-efficient community surveys as a tool for evaluating the quality of police services at the local level.
Abstract
This report introduces cost-efficient community surveys as a tool for evaluating the quality of police services at the local level. The Platform’s Public Satisfaction Survey provides new evidence-based measures of police-civilian encounters, generates timely feedback for management and addresses the growing public demand for a voice in police services. Equally important from a measurement standpoint, the Public Satisfaction Survey provides external, community-based indicators of organizational performance.
Date Published: February 1, 2011