U.S. flag

An official website of the United States government, Department of Justice.

Dot gov

The .gov means it’s official.
Federal government websites always use a .gov or .mil domain. Before sharing sensitive information online, make sure you’re on a .gov or .mil site by inspecting your browser’s address (or “location”) bar.

Https

The site is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.

Community-based Indicators of Police Performance: Introducing the Platform's Public Satisfaction Survey

NCJ Number
235608
Date Published
Author(s)
Dennis P. Rosenbaum, Amie Schuck, Daniel Lawrence, Susan Harnett
Annotation
This report introduces cost-efficient community surveys as a tool for evaluating the quality of police services at the local level.
Abstract
This report introduces cost-efficient community surveys as a tool for evaluating the quality of police services at the local level. The Platform’s Public Satisfaction Survey provides new evidence-based measures of police-civilian encounters, generates timely feedback for management and addresses the growing public demand for a voice in police services. Equally important from a measurement standpoint, the Public Satisfaction Survey provides external, community-based indicators of organizational performance.
Date Created: October 29, 2019