Managing Customer Expectations and Education

​A crime laboratory backlog is nothing more than the accumulation of expected services that a laboratory has not yet completed. This means that every backlog, in its most fundamental form, relates directly to customer expectations. Yes, resource limitations such as insufficient staffing are often limiting factors as well. But excessive or unreasonable expectations on the part of customers and other stakeholders have exactly the same effect as a lack of resources. This one-hour webinar, the second in ASCLD’s webinar series, Confronting Crime Laboratory Backlogs: Causes, Solutions, Expectations, will explain how laboratories can better manage customer expectations and work collaboratively with them to economize and prioritize the delivery of forensic science services in their jurisdiction.