In accordance with prior research, the current study found that a small percentage of officers accounted for a disproportionate percentage of total complaints, excessive force and discourtesy were often the most common allegations lodged, and younger officers and those with less experience generally received a greater number of complaints. Adding to the literature, this study found substantial variation across agencies with respect to the raw number of complaints generated, the extent to which use of force and discourtesy complaints accounted for the total number of complaints overall, and the extent to which various agencies sustained complaints. Further, the study found that male and non-White complainants were more likely to lodge use of force allegations, with Black complainants less likely to have their complaints sustained. Moreover, cities where the police internal affairs unit served as the investigatory entity, but had their outcome decisions (i.e., dispositions) reviewed by an external civilian oversight agency, were significantly more likely to sustain complaints. (Publisher abstract modified)
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