GSA implemented a new process to validate an entity’s legal business name and physical address when requesting a Unique Entity Identifier (UEI) and for completing a SAM.gov entity registration. Due to a high volume of requests, entity validations are taking longer than expected to process. This validation process is now taking 7-10 business days, and in some cases longer.
OJP strongly recommends starting your SAM.gov registration process as soon as possible to allow the time necessary to process entity validations well in advance of the Grants.gov due date posted in the solicitation. Read this FAQ for more information.
Because most solicitations are competitive, we cannot have individual conversations concerning the solicitation with prospective applicants. Any questions concerning open solicitation should be submitted to the OJP Response Center by phone 1-800-851-3420 (TTY at 301-240-6310 for hearing impaired only), or by email at [email protected].
For technical assistance with submitting the SF-424 and SF-LLL in Grants.gov, contact the Grants.gov Customer Support Hotline at 800-518-4726, 606-545-5035, at Grants.gov customer support webpage , or email at [email protected]. The Grants.gov Support Hotline operates 24 hours a day, 7 days a week, except on federal holidays.
For technical assistance with submitting the full application in DOJ’s Justice Grants System (JustGrants), contact the JustGrants. JustGrantsService Desk at 833-872-5175 or [email protected]. The JustGrantsService Desk operates 5 a.m. – 9.p.m. EST Monday - Friday and 9 a.m. to 5 p.m. Saturday, Sunday, and Federal holidays.